Refund policy

We stand behind our handcrafted jewelry with a 30-day money-back guarantee, but returns and refunds are accepted only for valid reasons—such as damage upon arrival, significant manufacturing defects, or items not matching the exact description. Products must be unopened, unused, and in their original condition.

What’s Covered:

• Proven defects or manufacturing flaws.

• Breakage in transit.

• Wrong item shipped. (Note: Please provide clear photos to our support team within 7 days of delivery).

What’s Not Covered:

• Change of mind, "doesn't suit me," or sizing regrets.

• Unverified claims after shipment.

• Opened, worn, or used items.

Lost, Stolen, or Missing Packages:

• We hold no responsibility for packages that are stolen from your doorstep or lost after the carrier has successfully marked the order as "Delivered."

• If your tracking information indicates that your package was delivered, but you have not received it, you must obtain a non-delivery certificate (or an official letter of non-delivery) from your local post office. This documentation is required to verify your claim before we can investigate, process a replacement, or issue a refund. This ensures the process is secure and fair for both parties.

The Return Process: Please email support@mayamaxjewellery.com with your order details and the required photos or non-delivery documentation. If your return is approved, you will send the item back at our expense. Refunds will be issued within 5 business days after we receive and inspect the item.