Refund policy

We stand behind our handcrafted jewelry with a 30-day money-back guarantee, but returns and refunds are accepted only for valid reasons—such as damage upon arrival, significant manufacturing defects, or items not matching the exact description. Products must be unopened and unused in original condition.

• What's covered: Proven defects, breakage in transit, or wrong item shipped (provide photos within 7 days of delivery).

• Not covered: Change of mind, "doesn't suit me," sizing regrets, unverified claims after shipment, or opened/used items.

• Process: Email support@mayamaxjewellery.com

  
  

  with order details and photos. If approved, return at our expense; refund issued within 5 business days of inspection.

During this closing sale, all sales are final once items ship unless a clear, valid defect is confirmed on unopened products. This protects our family operation while resolving genuine issues fairly.